Support
We’re here to help
Our premium support team is here to help you with any questions or problems with the integrations handled by our platform. All support is handled in-house by Golden EDI and we take personal pride in supporting you to succeed with your business integrations.
We offer support according to the SLA defined in your agreement. Our standard SLA is 8 hours response time during business hours, but customers can choose faster response time as an add-on service. Contact sales to upgrade your SLA.
Contact Support
We prefer that you use the "Submit a ticket" link but below you can also find our support email and phone number.